Shipping policy

Shipping Policy

Last Updated: June 2026

Thank you for shopping with ARVEN CHELSEA.

This Shipping Policy explains how we process, ship, and deliver orders within the United Kingdom.

Shipping Destinations

We currently ship exclusively within the United Kingdom.

Order Processing Time

All orders are processed within 1–3 business days after payment has been successfully received.

Orders are not processed, dispatched, or delivered on weekends or public holidays.

During periods of high demand, processing times may be extended.

Delivery Time

After dispatch, orders are typically delivered within:

4–9 business days

Total Estimated Delivery Time

  • Processing Time: 1–3 business days

  • Transit Time: 4–9 business days

Estimated Total Delivery Time: 5–12 business days

Please note that delivery times are estimates and may occasionally be affected by factors outside our control, including courier delays, weather conditions, and peak shopping periods.

Shipping Costs

Shipping charges are displayed at checkout before payment is completed.

From time to time, ARVEN CHELSEA may offer free shipping promotions.

Shipping Carriers

Orders may be delivered using trusted logistics partners including:

  • Royal Mail

  • Evri

  • Yodel

  • DHL

  • Other reputable courier services

The carrier used may vary depending on the destination and order requirements.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

Please allow up to 72 hours for tracking updates to appear in the courier's system.

Missing or Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please contact our support team.

To assist with your enquiry, please provide:

  • Your full name

  • Order number

  • Email address used for purchase

We will investigate the shipment with the carrier and work to resolve the issue as quickly as possible.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

ARVEN CHELSEA cannot be held responsible for delays or losses resulting from incorrect shipping information supplied by the customer.

Damaged Deliveries

If your order arrives damaged, please contact us within 7 days of delivery and provide photographs of:

  • The item received

  • The packaging

  • Any visible damage

We will review the issue and provide an appropriate resolution.

Contact Information

ARVEN CHELSEA

71-75 Shelton Street
London, WC2H 9JQ
United Kingdom

Email: support@arvenchelsea.com