FAQ
Frequently Asked Questions (FAQ)
How long does delivery take?
Orders are typically delivered within 5–12 business days within the United Kingdom.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
Can I cancel my order?
Orders may be cancelled before they have been processed and shipped. Please contact us as soon as possible if you wish to cancel an order.
What payment methods do you accept?
We accept major debit and credit cards, Apple Pay, Google Pay, Shop Pay, and other payment methods displayed at checkout.
Is my payment information secure?
Yes. All transactions are processed through secure payment gateways using industry-standard encryption technologies.
Do you offer returns?
Yes. Please refer to our Returns & Refund Policy for full details regarding eligibility and return procedures.
What should I do if my item arrives damaged?
Please contact us within 7 days of receiving your order and provide photographs of the item and packaging so we can assist you.
Can I change my shipping address after placing an order?
If your order has not yet been processed, we may be able to update your shipping address. Contact us immediately after placing your order.
Do you ship outside the United Kingdom?
At this time, ARVEN CHELSEA only ships within the United Kingdom.
How can I contact customer support?
You can contact our customer support team at:
We aim to respond to all enquiries within 24–48 business hours.
Where is ARVEN CHELSEA located?
ARVEN CHELSEA
71-75 Shelton Street, London, WC2H 9JQ, United Kingdom