Refund policy

Returns & Refunds Policy

Last Updated: June 2026

At ARVEN CHELSEA, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our Returns & Refunds Policy below.

30-Day Return Period

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, items must:

  • Be unused and unworn

  • Be in their original condition

  • Include original tags and packaging where applicable

  • Not show signs of damage caused by misuse

Change of Mind Returns

If you change your mind about your purchase, you may request a return within 30 days of delivery.

Customers are responsible for return shipping costs for change-of-mind returns unless otherwise required by law.

Once the returned item has been received and inspected, an eligible refund will be issued to the original payment method.

Exchanges

Customers may request an exchange for a different size, color, or replacement item within 30 days of delivery, subject to product availability.

To request an exchange, please contact support@arvenchelsea.com.

Damaged, Defective, or Incorrect Items

If you receive:

  • A damaged item

  • A defective item

  • The wrong item

Please contact us within 7 days of delivery and include:

  • Your order number

  • A description of the issue

  • Clear photographs of the item received

Upon verification, we will offer an appropriate resolution, which may include:

  • A replacement item

  • A full refund

  • A partial refund where appropriate

ARVEN CHELSEA will cover any applicable return shipping costs for damaged, defective, or incorrectly supplied items.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless faulty:

  • Personal care products

  • Undergarments

  • Gift cards

  • Any item specifically marked as non-returnable

Return Process

To initiate a return:

  1. Contact our support team at support@arvenchelsea.com.

  2. Include your order number and reason for return.

  3. Wait for return instructions from our team.

  4. Ship the item to the return address provided by customer support.

Returns sent without prior approval may experience processing delays.

Refund Processing

Once your return is received and inspected, we will notify you regarding approval of your refund.

If approved:

  • Refunds will be issued to the original payment method used during checkout.

  • Refunds are typically processed within 7 business days.

  • Processing times may vary depending on your bank or payment provider.

Order Cancellations

Orders may be cancelled before they have been processed or dispatched.

If your order has already been shipped, you will need to follow the standard return procedure after receiving the item.

Late or Missing Refunds

If you have not received your refund after the expected processing period:

  1. Check your bank account.

  2. Contact your card issuer or payment provider.

  3. Contact your bank.

If you still require assistance, please contact our support team.

Contact Information

ARVEN CHELSEA

71-75 Shelton Street
London, WC2H 9JQ
United Kingdom

Email: support@arvenchelsea.com